Full Time
Lagos
Posted 3 weeks ago

Website Stanbic IBTC Bank

Officer, Entrenchment at Stanbic IBTC Bank, Qualified candidates should Apply. Click for more Jobs

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Title: Officer, Entrenchment

Job ID: 80410220_80385301
Location: Idejo, Street, Lagos
Job type: Full-time
Business Segment: Consumer & High Net Worth Clients

Job Description

To Improve customer perception of the bank’s services by proactively engaging customers via the telephone (outbound) to understand their individual needs and position a solution (product).
Cross sell the bank’s products and services to both existing and new customers
(onboarding).
To effectively support and deliver excellent service to Personal clients and manage client attrition rate to bring down dormancy rate to the required budget, drive client engagement and channel adoption, engage clients to drive awareness of our Customer Value
Proposition to drive customer entrenchment.

Qualifications and Experience

Minimum of First Degree
Must have 1-2 years in depth knowledge of the personal clients and their Financial needs and expectations.
Knowledgeable in the area of cross sell , customer centric and service oriented to deliver excellent and consistent service to clients.

Behavioural Competencies: